Certificate of Attendance

CUSTOMER FIRST! THE ESSENTIALS OF CUSTOMER SERVICE

Customer service has evolved significantly over the last few years with the emergence of technology and digital platforms that provide quick and convenient service.  However, for certain industries and situations, customers still crave authentic person-to-person interactions.  When managed well, these interactions can lead to higher levels of satisfaction resulting to loyalty. 

To be truly customer-centric, organizations must effectively manage all methods of interaction with customers to deliver excellent customer experience.  This one-day program introduces service representatives and front-liners to the fundamental principles and techniques required for excellent customer service performance.  As one of the more meaningful customer touchpoints,  service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, excellent customer service is crucial to continued success for any service organization.

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