Certificate of Attendance

CUSTOMER FIRST! THE ESSENTIALS OF CUSTOMER SERVICE

Issued to:	Khariza Mae S. Flores
Issued date:	November 22, 2024
Issued by:	Ateneo de Manila University Graduate School of Business Center for Continuing Education

Training Duration:	November 22, 2024
Given this:	Given this 22nd day of November, 2024
Total Duration of Training:	*Customer First! The Essentials of Customer Service is equivalent to seven (7) training hours.

Customer service has evolved significantly over the last few years with the emergence of technology and digital platforms that provide quick and convenient service. However, for certain industries and situations, customers still crave authentic person-to-person interactions. When managed well, these interactions can lead to higher levels of satisfaction resulting to loyalty.

To be truly customer-centric, organizations must effectively manage all methods of interaction with customers to deliver excellent customer experience. This one-day program introduces service representatives and front-liners to the fundamental principles and techniques required for excellent customer service performance. As one of the more meaningful customer touchpoints, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, excellent customer service is crucial to continued success for any service organization.

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What does it mean?

Issued by

Ateneo de Manila University Graduate School of Business Center for Continuing Education

Awarded to

Khariza Mae S. Flores

About the issuer

Ateneo de Manila University Graduate School of Business Center for Continuing Education

The Ateneo Center for Continuing Education is under the Ateneo Graduate School of Business that takes an active role in addressing specific industry concerns that require immediate, purposeful, and focused response. As an industry resource and partner, CCE offers continuing professional development programs that are workplace-based with immediate take-away value. Methodologies are based on business simulation, practical exercises and applications, case analyses, and focused discussions. Courses are designed, developed and delivered by industry practitioners who are noted experts in their respective fields. Together, AGSB and CCE support the Ateneo mission to promote excellence, integrity and service.

cce.ateneo.edu

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