Certificate of Attendance

Vulnerability - FCA principles into practice

Issued to:	Naomi Dart
Issued date:	April 23, 2024
Issued by:	The Finance & Leasing Association

This course, developed and delivered in partnership between the FLA and the Money Advice Trust, explores the regulatory expectations on firms and best practice in supporting vulnerable consumers.

All financial services firms regulated by the FCA are subject to guidance on vulnerable consumers. This is most clearly defined and regulated in the Consumer Credit Sourcebook (CONC) and the Mortgages and Home Finance: Conduct of Business Sourcebook (MCOB).

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What does it mean?

Issued by

The Finance & Leasing Association

Awarded to

Naomi Dart

About the issuer

The Finance & Leasing Association

The Finance & Leasing Association (FLA)is the leading trade body for the asset, consumer and motor finance sectors in the UK. Our members include banks, subsidiaries of banks and building societies, the finance arms of leading retailers and manufacturing companies, and a range of independent firms. The FLA connects its members to regulators, policymakers, and each other to create a better environment for their businesses. We offer our members an arena to shape policy, but also provide practical resources to ensure our members have the data, insight, networks, and training to thrive.

fla.org.uk/home/