Certificate of Attendance

Introduction to Consumer Duty

Issued to:	Caroline Reed
Issued date:	May 22, 2024
Issued by:	The Finance & Leasing Association

Introduction to Consumer Duty helps individuals who are entering financial services or those seeking a refresher to gain a good understanding of the accountabilities and activities that firms need to undertake to comply with the requirements.

Through group discussion and debate, the session explores how firms approached implementation to deliver the change the FCA is seeking - whilst also considering how the key elements of the Consumer Duty have been interpreted within their organisations. It will also allow firms to discuss and consider emerging best practices around embedding.

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What does it mean?

Issued by

The Finance & Leasing Association

Awarded to

Caroline Reed

About the issuer

The Finance & Leasing Association

The Finance & Leasing Association (FLA)is the leading trade body for the asset, consumer and motor finance sectors in the UK. Our members include banks, subsidiaries of banks and building societies, the finance arms of leading retailers and manufacturing companies, and a range of independent firms. The FLA connects its members to regulators, policymakers, and each other to create a better environment for their businesses. We offer our members an arena to shape policy, but also provide practical resources to ensure our members have the data, insight, networks, and training to thrive.

fla.org.uk/home/