Certificate of Completion

CUSTOMER FIRST! THE ESSENTIALS OF CUSTOMER SERVICE

Issued to:	Joshua Evander Tiongson Sicat
Issued date:	February 11, 2025
Issued by:	Ateneo de Manila University Graduate School of Business Center for Continuing Education

Training Duration:	February 10 & 11, 2025
Given this:	Given this 11th day of February, 2025
Total Duration of Training:	*Customer First! The Essentials of Customer Service is equivalent to seven (7) training hours.

Customer service has evolved significantly over the last few years with the emergence of technology and digital platforms that provide quick and convenient service. However, for certain industries and situations, customers still crave authentic person-to-person interactions. When managed well, these interactions can lead to higher levels of satisfaction resulting to loyalty.

To be truly customer-centric, organizations must effectively manage all methods of interaction with customers to deliver excellent customer experience. This one-day program introduces service representatives and front-liners to the fundamental principles and techniques required for excellent customer service performance. As one of the more meaningful customer touchpoints, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, excellent customer service is crucial to continued success for any service organization.

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What does it mean?

Issued by

Ateneo de Manila University Graduate School of Business Center for Continuing Education

Awarded to

Joshua Evander Tiongson Sicat

About the issuer

Ateneo de Manila University Graduate School of Business Center for Continuing Education

The Ateneo Center for Continuing Education is under the Ateneo Graduate School of Business that takes an active role in addressing specific industry concerns that require immediate, purposeful, and focused response. As an industry resource and partner, CCE offers continuing professional development programs that are workplace-based with immediate take-away value. Methodologies are based on business simulation, practical exercises and applications, case analyses, and focused discussions. Courses are designed, developed and delivered by industry practitioners who are noted experts in their respective fields. Together, AGSB and CCE support the Ateneo mission to promote excellence, integrity and service.

cce.ateneo.edu

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