OVERVIEW

Operations management occurs over a wide range

of business activities and business sectors such as

manufacturing, services, distribution, retail,

exploration, agriculture and the public sector. It

involves the transformation of input resources to

marketable products and services.

The efficiency and effectiveness with which the

operations of an organisation are managed are

critical to the survival of organisations in this

highly competitive global environment.

This Professional Certificate covers the entire

process from the acquisition and management

of inputs and the management of flows in the

transformation process through to the management

and distribution of outputs.

It provides participants with a good understanding
of the activities involved in the operations process
and prepares them for contributing to its effective
and efficient management.