MODULES 1. Foundations of Operations Management (Mr. Nyron Mohammed) a. Nature and role of operations and the operations manager in organisations b. Operations management in different types of organisations c. The input-transformation-output process d. The elements of operations management e. Characteristics of operations processes f. Process technology and people in operations 2. Supply Chain management (Mr. Vernon Henry) a. The supply chain management concept b. Procurement in the supply chain c. Managing relationships between operations and other functions d. Managing the external supply chain e. Factors driving supply chain management f. Lean, agile and sustainable supply chains 3. Operations planning, scheduling and control (Mr. Nyron Mohammed) a. Nature of operations planning and control b. Demand management c. Capacity planning and master scheduling d. Inventory planning and control e. Enterprise resource planning (ERP) f. Project planning and control 4. Quality Management (Mr. Abriham Daniel) a. Quality and quality systems b. Specifications and conformance to specifications c. Quality control and quality assurance d. Statistical process control (SPC) e. Total quality management (TQM) f. Bench marking and continuous improvement 5. Marketing and Distribution Logistics (Mr. Vernon Henry) a. What is logistics? b. Logistical relationships within the firm c. Marketing channels d. Packaging and materials handling e. Warehousing and transportation f. International logistics 6. Decision Making in Operations Management (Dr. Bhushan Singh) a. Key areas of decision making in operations b. Financial and cost benefit analysis c. Product and service design d. Facility location e. Waiting line analysis